Last updated: 9 October 2026
AKIZAKURA respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, book a kimono experience, create an account, or purchase vintage kimono, haori, or other items through our online shop.
1. Who we are
This website is operated by:
AKIZAKURA
Data controller: Sayoko RODOLPHI née YAMAMURA
Location: Paris, France
Email: info@akizakura.net
For any questions about this Privacy Policy or your personal data, you can contact us at:
2. Personal data we collect
Depending on how you use our website and services, we may collect the following personal data:
- Name
- Email address
- Telephone number
- Billing address
- Shipping address
- Order details and purchase history
- Information related to returns, refunds, or customer service requests
- Account information, if you create an account
- Message content
- Information related to your inquiry or booking request
- Preferred date or other details for a kimono experience, if provided
- WhatsApp contact information, if you contact us through WhatsApp
- IP address and certain technical information, such as browser type, device type, and information related to website security and fraud prevention
When you place an order through our online shop, WooCommerce processes and stores information required to manage the order.
Payment information is processed securely by our payment provider, Stripe. AKIZAKURA does not store your complete payment card details on this website.
3. Why we use your personal data
We may use your personal data for the following purposes:
- To reply to your inquiries
- To manage kimono experience booking requests
- To process and fulfil online orders
- To arrange shipping and delivery
- To process payments, refunds, and cancellations
- To create and manage customer accounts
- To provide customer service
- To communicate with you about your order
- To prevent fraudulent or unauthorized transactions
- To provide information about vintage kimono, haori, and related items
- To respond to press or interview requests
- To improve our website and services
- To comply with accounting, tax, legal, and administrative obligations
4. Legal basis for processing
Depending on the circumstances, we process your personal data on one or more of the following legal bases:
- Performance of a contract or steps taken at your request before entering into a contract, for example when you place an order, request a booking, or ask for information about a product or service
- Legal obligations, including accounting, tax, and record-keeping requirements
- Our legitimate interests, including operating and improving our business, providing customer service, securing our website, and preventing fraud
- Your consent, where consent is required, for example for certain cookies or optional communications
Where processing is based on consent, you may withdraw your consent at any time.
The GDPR recognizes contract, legal obligation, legitimate interest, and consent as separate legal bases; consent does not have to be used where another appropriate basis applies. CNIL
5. Online purchases and payments
Our online shop uses WooCommerce to manage products, customer accounts, orders, shipping, and related store functions.
When you place an order, we may collect and process information including your name, billing and shipping addresses, email address, telephone number, order details, IP address, and information needed to manage payment and delivery.
Payments are processed by Stripe.
Information necessary to process or support your payment may be transmitted to Stripe, including information such as:
- Name
- Email address
- Billing information
- Purchase amount
- Payment-related identifiers
- Information necessary for fraud prevention and payment authentication
Depending on the payment option you choose, payment services such as Apple Pay, Google Pay, or Link may also be involved in processing your payment.
The processing of payment information by Stripe is also governed by Stripe’s own privacy policy.
6. Fraud prevention and website security
We may use security and fraud-prevention tools provided by WooCommerce, Stripe, or other service providers to identify suspicious or automated checkout attempts.
These tools may evaluate technical and transaction-related information, such as IP address, payment activity, device or browser information, and checkout behaviour.
Suspicious transactions may be flagged or automatically blocked.
If you believe that a legitimate transaction has been blocked, you may contact us at info@akizakura.net.
7. How long we keep your data
We retain personal data only for as long as necessary for the purposes for which it was collected and to meet applicable legal requirements.
As a general rule:
- Contact form and email inquiries may be kept for up to 3 years after the last contact.
- Booking-related information is retained for as long as necessary to manage the service and any related legal or accounting obligations.
- Customer account information may be retained while the account remains active or until deletion is requested, unless certain information must be retained for legal reasons.
- Order, invoice, and accounting information may be retained for the period required under French law.
- Security and fraud-prevention information may be retained for the period necessary to protect our website, customers, and business.
- Technical, analytics, and cookie-related information is retained according to the purposes and retention periods applicable to the relevant tools.
Certain accounting records and supporting documents, including invoices, must generally be retained for 10 years under French business record-keeping requirements. Service Public Entreprendre
We do not retain personal data indefinitely without a purpose or legal basis. CNIL specifically states that retention periods must be determined according to the purpose for which the data was collected. CNIL
8. Who has access to your data
Personal data is accessed by AKIZAKURA and, where necessary, by service providers used to operate our website, process payments, fulfil orders, communicate with customers, and provide related services.
These may include:
- WordPress and related services used to operate the website
- WooCommerce, for online shop functions
- Stripe, for payment processing
- Email service providers
- Shipping and delivery providers, where necessary to fulfil your order
- WhatsApp, if you contact us through WhatsApp
- Etsy, if you purchase an item through our Etsy shop
We disclose only the information reasonably necessary for the relevant service.
If you click a link to Etsy, Instagram, WhatsApp, Stripe, or another external platform, your use of that platform may also be governed by its own privacy policy.
9. International transfers
Some service providers used by AKIZAKURA may process personal data outside the European Economic Area.
Where personal data is transferred internationally, appropriate safeguards required by applicable data protection law are used where necessary, such as adequacy decisions or approved contractual safeguards.
10. Cookies and similar technologies
This website may use cookies and similar technologies for purposes such as:
- Essential website and shopping-cart functions
- Security and fraud prevention
- Remembering user preferences
- Payment processing
- Website performance and analytics
WooCommerce and payment providers such as Stripe may use cookies or similar technologies necessary to provide shopping, payment, or security functions. WooCommerce specifically notes that its Stripe integration may use Stripe-related cookies in connection with payment processing. WooCommerce
Where consent is required by applicable law for non-essential cookies, users will be given the opportunity to manage their preferences.
You can also manage cookies through your browser settings.
11. Your rights
Under the GDPR, you may have the right to:
- Access your personal data
- Correct inaccurate or incomplete personal data
- Request deletion of your personal data
- Request restriction of processing
- Object to certain processing
- Request data portability, where applicable
- Withdraw your consent at any time where processing is based on consent
Some data cannot be deleted immediately where AKIZAKURA is legally required to retain it, for example certain accounting or transaction records.
To exercise your rights, please contact:
If you believe that your personal data has not been handled in accordance with applicable law, you also have the right to lodge a complaint with the French data protection authority, the CNIL.
12. Security
We take reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.
Payments are processed through specialized payment providers rather than storing complete payment card details directly on the AKIZAKURA website.
However, no method of transmission or storage on the Internet can be guaranteed to be completely secure.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time, particularly when our services, website functions, payment methods, or legal obligations change.
The latest version will always be available on this page, with the date of the most recent update indicated at the top.